Base: $4,000 to $4,200; bonus/equity: sign-on bonu...
Onsite (monday to friday, 8am to 5pm)
Bachelor's degree in business administration
2 years customer service supervisory experience
Lead and mentor customer service team
The Supreme HR Advisory Pte. Ltd. is seeking a Customer Service Manager for their Tuas location, focusing on leading a customer service team and enhancing customer satisfaction. The ideal candidate should have a Bachelor’s degree and at least two years of supervisory experience in customer service, with responsibilities including team leadership, operational oversight, and cross-department collaboration
Job Summary
The role involves leading a customer service team to deliver exceptional service standards while managing sales leads and proposals.
Candidates will oversee daily operations including resolving inquiries, complaints, and ensuring adherence to standard operating procedures.
The position offers a competitive base salary of $4000 to $4200 plus a transport allowance of $800 for those driving to work.
Matching Summary
Match Score: 85
The Supreme HR Advisory Pte. Ltd. is seeking a Customer Service Manager for their Tuas location, focusing on leading a customer service team and enhancing customer satisfaction. The ideal candidate should have a Bachelor’s degree and at least two years of supervisory experience in customer service, with responsibilities including team leadership, operational oversight, and cross-department collaboration.
Salary
Base: $4000 to $4200; Bonus/Equity: Sign-on Bonus (T&C apply); Benefits: Transport Allowance ($800) if driving; Handphone Reimbursement capped at $60
Skills & Requirements
Must-have
Bachelor's Degree in Business Administration
2 years Customer Service Supervisory experience
Lead and mentor customer service team
Manage major client accounts and contracts
Oversee daily operations and escalations
Nice-to-have
Experience with digital transformation initiatives
Strong analytical skills for service trends
Ability to collaborate cross-functionally
Proven track record in operational efficiency
Key Requirements
Bachelor's Degree in Business Administration or related field
Minimum 2 years in Customer Service Supervisory role
Proficiency in generating proposals and invoicing procedures