Guest Services Manager

Black Rock Oceanfront Resort

Ucluelet, Canada
Wage commensurate to experience; not specified; me...
Guest experience management
Team leadership and development
Overseeing daily operations
The Guest Services Manager is responsible for the overall management of the Guest Services team, fostering an authentic and unique West Coast experience for guests

Job Summary

  • The Guest Services Manager is responsible for the overall management of the Guest Services team, fostering an authentic and unique West Coast experience for guests.
  • Primary responsibilities include overseeing daily operations, managing arrivals and departures, coaching and developing the team, and maximizing selling techniques to achieve revenue goals.
  • Benefits include wage commensurate to experience, staff discounts, medical/dental/life insurance, matched RRSP, associate rates for hotel stays, and low-cost on-site housing if required.

Matching Summary

The Guest Services Manager is responsible for the overall management of the Guest Services team, fostering an authentic and unique West Coast experience for guests.

Salary

Wage Commensurate to Experience; Not specified; Medical, Dental, Life Insurance & benefits Matched RRSP

Skills & Requirements

Must-have

  • Guest experience management
  • Team leadership and development
  • Overseeing daily operations
  • Revenue goal achievement
  • Service delivery improvement

Nice-to-have

  • Authentic West Coast experience
  • Fun in the workplace
  • Inclusive work environment

Key Requirements

  • Minimum 2 years in a Guest Services/Front Desk Supervisory position
  • Post-Secondary Education in Hospitality Management is an asset
  • Proficiency in Microsoft Office and Property Management Systems
  • Proven experience in sales environment
  • Experience managing a team or department

Work Rights

Not specified

Tailored Resume

Cover Letter