Base: $125,000 - $140,000; bonus/equity: not speci...
On-site
Ai-powered communications platform
Strategic advisor for tier-1 accounts
Drive retention and growth
Serve as the trusted strategic advisor and single point of contact for roughly 20 Tier-1 accounts, fostering deep executive relationships and long-term partnerships
Job Summary
Serve as the trusted strategic advisor and single point of contact for roughly 20 Tier-1 accounts, fostering deep executive relationships and long-term partnerships.
Develop and execute tailored, multi-year success plans to support customers in achieving their business goals and transformation initiatives.
Identify opportunities for expansion and upsell within the portfolio by aligning customer needs and strategic priorities with additional products and services.
Matching Summary
Serve as the trusted strategic advisor and single point of contact for roughly 20 Tier-1 accounts, fostering deep executive relationships and long-term partnerships.
Salary
Base: $125,000 - $140,000; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
AI-powered communications platform
strategic advisor for Tier-1 accounts
drive retention and growth
manage complex onboarding projects
customer success strategy development
identify and mitigate churn risks
Nice-to-have
cultivate referenceable customers
advocate for customer needs internally
influence product development
fast-paced startup environment
Key Requirements
5+ years customer-facing experience
B2B SaaS and/or FinTech experience
Proven track record supporting Tier-1/enterprise customers