Gearbox Entertainment is seeking a Helpdesk Technician I to provide technical support and assistance to their team in Frisco, Texas. The ideal candidate should have strong customer service skills, experience with Windows OS, and a hands-on approach to problem-solving in a fast-paced environment
Job Summary
The role involves supporting a high-performing helpdesk team within the Gearbox Entertainment Company studio.
Candidates must be self-starters who think automation first and are comfortable handling diverse hardware and software issues.
This is a full-time onsite position requiring availability for after-hours and weekend work as needed.
Matching Summary
Match Score: 85
Gearbox Entertainment is seeking a Helpdesk Technician I to provide technical support and assistance to their team in Frisco, Texas. The ideal candidate should have strong customer service skills, experience with Windows OS, and a hands-on approach to problem-solving in a fast-paced environment.
Skills & Requirements
Must-have
Outstanding customer service skills
Experience with Windows OS applications
Hands-on technical support history
Ability to lift 50 pounds of gear
Willingness to work onsite five days
Nice-to-have
Familiarity with Jira issue tracking system
Experience with Linux and Mac systems
Knowledge of TCP/IP networking protocols
Automation-first mindset for problem solving
Key Requirements
Experience with Windows OS in networked environments