Customer Service Lead

Elko Veterinary Clinic

Portsmouth, NH, United States
Base: up to $22 ph; bonus/equity: bonus pyy opport...
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Client service and communication
Electronic medical records management
Team mentorship and coaching
** Elko Veterinary Clinic is seeking a Customer Service Lead with a strong background in veterinary reception and leadership skills. The ideal candidate will provide exceptional client service while supervising and developing the reception team, fostering a positive and efficient work environment. **

Job Summary

  • This leadership role blends exceptional client service with team supervision and operational support to ensure outstanding client and patient experiences.
  • We offer a competitive compensation and benefits package including pay up to $22 per hour, bonus pay opportunities, medical, dental & vision insurance, 401(k) with matching, paid time off, and employee pet discounts.
  • Our team is committed to elevating the culture within the practice while delivering the highest standard of veterinary medicine and fostering a supportive, collaborative environment.

Matching Summary

Match Score: 75

** Elko Veterinary Clinic is seeking a Customer Service Lead with a strong background in veterinary reception and leadership skills. The ideal candidate will provide exceptional client service while supervising and developing the reception team, fostering a positive and efficient work environment. **

Salary

Base: Up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance

Skills & Requirements

Must-have

  • client service and communication
  • electronic medical records management
  • team mentorship and coaching
  • appointment scheduling and reminders
  • billing and payment processing
  • operational accuracy and auditing

Nice-to-have

  • positive team-oriented work environment
  • leadership development and professional growth
  • empathy and professionalism
  • strong organizational skills
  • patient care and animal handling knowledge
  • collaborative and supportive culture

Key Requirements

  • High school diploma required
  • Minimum 3 years customer service experience
  • At least 1 year veterinary experience
  • 1–2 years leadership or supervisory experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter