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CloudSEK is seeking a Technical Client Account Manager to oversee customer onboarding, relationship management, and success within the cybersecurity sector. The role emphasizes technical expertise, customer advocacy, and revenue growth in a remote work environment.
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Job Summary
The Technical Client Account Manager will be responsible for ensuring that our clients achieve their desired outcomes and realize the full value of our solutions and services.
This role combines customer advocacy, technical expertise to enhance customer engagement and retention in a competitive market and also has a sales mindset for revenue expansion in the region.
Ensure timely renewals and carry targets for regional NRR achievement and expansion quota.
Matching Summary
Match Score: 75
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CloudSEK is seeking a Technical Client Account Manager to oversee customer onboarding, relationship management, and success within the cybersecurity sector. The role emphasizes technical expertise, customer advocacy, and revenue growth in a remote work environment.
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Skills & Requirements
Must-have
Customer onboarding and training
Proactive issue resolution
Conducting business reviews
Cybersecurity concepts and trends
Revenue target achievement
Upsell and cross-sell opportunities
Nice-to-have
Trusted advisor to stakeholders
Voice of the customer advocacy
Collaborate with marketing team
Key Requirements
5+ years experience in cybersecurity
Proven experience in customer success
Bachelor’s degree in Cybersecurity, Technology preferred