Google is seeking a Product Solutions Consultant to support customers globally by providing tailored solutions and addressing complex needs. The role involves troubleshooting, analyzing trends in escalations, and managing customer experiences to enhance product adoption and satisfaction
Job Summary
The role involves orchestrating resources to solve complex cross-product and partner-level troubleshooting escalations while providing interim advice.
Candidates will lead conversations for priority escalations flagged by sales teams to ensure faster resolution and improved customer satisfaction.
The position requires analyzing escalation trends across the partner's portfolio to identify opportunities for enablement, training, and automation.
Matching Summary
Match Score: 85
Google is seeking a Product Solutions Consultant to support customers globally by providing tailored solutions and addressing complex needs. The role involves troubleshooting, analyzing trends in escalations, and managing customer experiences to enhance product adoption and satisfaction.