Senior Advanced Support Consultant

Bonterra

Remote
Us salary: $65,000 - $85,000; bonus/equity: not sp...
Onsite
Superior reactive support
Resolve complex and unique problems
Adhere to statement of work
The Senior Advanced Support Consultant is responsible for providing superior reactive support for customers who have purchased premium support packages or are a top tier paid support customer

Job Summary

  • The Senior Advanced Support Consultant is responsible for providing superior reactive support for customers who have purchased premium support packages or are a top tier paid support customer.
  • Bonterra exists to propel every doer of good to their peak impact, aiming to increase the giving rate as a percentage of GDP from 2% to 3% by 2033.
  • Bonterra fosters an inclusive, equitable culture where every team member belongs and contributes to meaningful impact.

Matching Summary

The Senior Advanced Support Consultant is responsible for providing superior reactive support for customers who have purchased premium support packages or are a top tier paid support customer.

Salary

US Salary: $65,000 - $85,000; Bonus/Equity: Not specified; Benefits: comprehensive benefits package

Skills & Requirements

Must-have

  • Superior reactive support
  • Resolve complex and unique problems
  • Adhere to statement of work
  • Cross functional collaboration
  • Customer relationship management
  • Technical agility and creativity

Nice-to-have

  • Champion AI enthusiasm
  • Diverse perspectives
  • Inclusive and equitable culture
  • Mentorship for newer team members

Key Requirements

  • 3+ years professional experience
  • 2+ years client verticals experience
  • 1+ years SQL experience
  • Proficient in SAP Business Objects Reporting
  • Project Management experience

Work Rights

Not specified

Tailored Resume

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