Escalation Team Leader

m32.ai

Metro Manila, Philippines
On-site
Oversee resolution team operations
Handle complex service issues
Lead coaching and development
The Escalation Team Leader at m32.ai in Metro Manila is responsible for managing the Resolution Team, ensuring effective handling of customer escalations and service issues. The role involves leadership, coaching, and development of team members to achieve high-quality customer outcomes

Job Summary

  • The Escalation Team Leader oversees the Resolution Team and is accountable for the effective handling of customer escalations.
  • This role ensures consistent application of company policies, timely case resolution, and high-quality customer outcomes.
  • The position involves leading, coaching, and developing Resolution Specialists to improve team performance.

Matching Summary

Match Score: 85

The Escalation Team Leader at m32.ai in Metro Manila is responsible for managing the Resolution Team, ensuring effective handling of customer escalations and service issues. The role involves leadership, coaching, and development of team members to achieve high-quality customer outcomes.

Skills & Requirements

Must-have

  • oversee resolution team operations
  • handle complex service issues
  • lead coaching and development

Nice-to-have

  • consistent policy application
  • timely case resolution skills
  • high-quality customer outcomes focus

Key Requirements

  • Leadership experience required
  • Experience with customer escalations
  • Coaching and development capability

Work Rights

Not specified

Tailored Resume

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