Customer Support Specialist - Open Banking @ing Hubs Ro
ING Hubs Romania
Bucharest, Romania
Troubleshoot api issues
Resolve technical questions
Adherence to itil processes
As part of our Developer Support Team you will be responsible for providing excellent support services to external developers who consume ING APIs or visit the ING developer portal
Job Summary
As part of our Developer Support Team you will be responsible for providing excellent support services to external developers who consume ING APIs or visit the ING developer portal.
You will provide day-to-day support to external developers by troubleshooting API issues, resolving technical questions, and ensuring timely incident resolution in line with Service Level Agreements (SLAs).
Serve as the voice of the customer inside the organisation by ensuring developer feedback is clearly captured and conveyed internally; identify patterns, propose enhancements, and thereby contribute to better API products and services.
Matching Summary
As part of our Developer Support Team you will be responsible for providing excellent support services to external developers who consume ING APIs or visit the ING developer portal.
Skills & Requirements
Must-have
Troubleshoot API issues
Resolve technical questions
Adherence to ITIL processes
Assist new API consumers
Manage customer expectations
Liaise with internal teams
Nice-to-have
Passionate about excellent servicing
Naturally collaborative person
Energetic, dedicated and fun professional
Takes initiative and has strong drive
Can do attitude
Key Requirements
Bachelors Degree, preferably IT background
Excellent English verbal and written communication skills
Experienced in dealing with complex customer queries