The IT Operations Manager is responsible for delivering comprehensive end-user support across the organization's deskside environments, encompassing network, telephony, and applications
Job Summary
The IT Operations Manager is responsible for delivering comprehensive end-user support across the organization's deskside environments, encompassing network, telephony, and applications.
Key responsibilities include incident management, backup management, security compliance, BCP support, and technical support for network, server, and voice infrastructure.
The role requires proven experience in problem management, incident management, customer/client management, change management, RCA, and ticket analysis, with prior people management experience.
Matching Summary
The IT Operations Manager is responsible for delivering comprehensive end-user support across the organization's deskside environments, encompassing network, telephony, and applications.