Customer Journey Expert - Wholesale (institutional) Banking

23

Sydney, Australia
5+ years business requirements analysis experience
Institutional banking environment knowledge
Agile delivery environment experience
This role plays a pivotal part in shaping and delivering institutional banking products and digital solutions while empowering the Wholesale Banking Front Office

Job Summary

  • This role plays a pivotal part in shaping and delivering institutional banking products and digital solutions while empowering the Wholesale Banking Front Office.
  • The successful candidate will facilitate agile ways of working, manage backlogs, and ensure initiatives are delivered seamlessly in alignment with customer value.
  • ING offers a culture that celebrates individuality, provides an additional Rest Day for wellbeing, and includes an IMPACT day for sustainability volunteering.

Matching Summary

This role plays a pivotal part in shaping and delivering institutional banking products and digital solutions while empowering the Wholesale Banking Front Office.

Skills & Requirements

Must-have

  • 5+ years Business Requirements Analysis experience
  • Institutional Banking environment knowledge
  • Agile delivery environment experience
  • Product or service management development
  • Business Requirement Documents creation

Nice-to-have

  • Cross-functional collaboration skills
  • Global team working experience
  • Process improvement mindset
  • Risk management capabilities
  • Customer value proposition formulation

Key Requirements

  • Bachelor's degree in commerce, Business, Information Systems or analytical discipline
  • 5+ years experience in Business Requirements Analysis within Institutional Banking
  • Experience in embedding new systems and processes

Work Rights

Not specified

Tailored Resume

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