Customer Service Support Rep - Remote

Lauer Kim Laboratory

Remote
Base: $17.75-$21.00; bonus/equity: not specified; ...
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Resolve routine customer requests
Inbound/outbound calls, chats, emails
Speak with customers professionally
** Labcorp is seeking a remote Customer Service Support Representative to join their OnDemand Customer Service Team. The role involves resolving customer inquiries through various communication channels while ensuring a professional and courteous customer experience. **

Job Summary

  • Resolve routine customer requests with products or services via inbound, outbound calls, chats, and emails.
  • Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.
  • Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.

Matching Summary

Match Score: 75

** Labcorp is seeking a remote Customer Service Support Representative to join their OnDemand Customer Service Team. The role involves resolving customer inquiries through various communication channels while ensuring a professional and courteous customer experience. **

Salary

Base: $17.75-$21.00; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Life, STD/LTD, 401(k), PTO/FTO, Tuition Reimbursement, ESPP

Skills & Requirements

Must-have

  • Resolve routine customer requests
  • Inbound/outbound calls, chats, emails
  • Speak with customers professionally
  • Work in multiple databases
  • HIPAA compliance
  • Typing proficiency 35 WPM

Nice-to-have

  • Customer satisfaction focus
  • Self-motivated learner
  • Collaborate effectively
  • High level of professionalism

Key Requirements

  • High School Diploma or GED
  • 1 year customer service experience
  • Associate's degree preferred
  • 1 year contact center experience preferred
  • 1 year healthcare industry experience preferred
  • 1 year bilingual English/Spanish preferred

Work Rights

Not specified

Tailored Resume

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