Customer Service Representative Iii

MedImpact Healthcare Systems, Inc.

San Diego, CA, United States
Base: $17.92 - $27.78; bonus/equity: not specified...
Fully remote
2+ years customer service experience
Intermediate ms office knowledge
Windows based database programs
The Customer Service Representative III provides outstanding service to pharmacies, physicians, and health plan sponsors regarding benefit information and claims

Job Summary

  • The Customer Service Representative III provides outstanding service to pharmacies, physicians, and health plan sponsors regarding benefit information and claims.
  • This role serves as a Subject Matter Expert who coaches team members and resolves escalated customer issues promptly.
  • MedImpact offers comprehensive benefits including medical, dental, vision, 401K with company match, and tuition reimbursement.

Matching Summary

The Customer Service Representative III provides outstanding service to pharmacies, physicians, and health plan sponsors regarding benefit information and claims.

Salary

Base: $17.92 - $27.78; Bonus/Equity: Not specified; Benefits: Medical/Dental/Vision, 401K match, PTO

Skills & Requirements

Must-have

  • 2+ years customer service experience
  • Intermediate MS Office knowledge
  • Windows based database programs
  • High volume call center environment
  • Subject Matter Expert capabilities

Nice-to-have

  • Coaching and mentoring skills
  • Process improvement recommendations
  • Strong interpersonal communication
  • Ability to handle difficult clients
  • Initiative and commitment

Key Requirements

  • GED/HS Diploma required
  • 2+ years of relevant experience
  • Must be available for overtime and weekends
  • On-site work in San Diego or Tempe required

Work Rights

Not specified

Tailored Resume

Cover Letter