Senior Manager, Delivery

Conduent Business Services

Batangas City, Philippines
On-site
Manages employee teams through coaching
Drives business unit performance to meet slas
Generates reports on performance measurement and kpis
Conduent Business Services is seeking a Senior Manager, Delivery to lead operational and program management efforts in Batangas City, Philippines. The ideal candidate will have broad technical expertise, strong leadership skills, and a focus on driving business performance and customer satisfaction

Job Summary

  • The role involves providing leadership to managers and senior professional staff while adapting and executing functional or departmental business plans.
  • Candidates will drive business unit performance to meet SLAs, adhere to metrics, and manage the client relationship ensuring customer satisfaction.
  • The position requires managing employee teams through coaching, addressing people matters, and identifying development needs for three or more employees.

Matching Summary

Match Score: 85

Conduent Business Services is seeking a Senior Manager, Delivery to lead operational and program management efforts in Batangas City, Philippines. The ideal candidate will have broad technical expertise, strong leadership skills, and a focus on driving business performance and customer satisfaction.

Skills & Requirements

Must-have

  • Manages employee teams through coaching
  • Drives business unit performance to meet SLAs
  • Generates reports on performance measurement and KPIs
  • Responsible for business continuity plan implementation
  • Applies process improvements and new systems

Nice-to-have

  • Proactively manages resources to meet goals
  • Clear communication skills to influence senior leadership
  • Contributes to development of strategies
  • Adapts and executes functional business plans

Key Requirements

  • Broad technical expertise and industry knowledge
  • Experience in operational and program management
  • Ability to manage hiring and termination actions
  • Knowledge of organizational policies and local regulations

Work Rights

Not specified

Tailored Resume

Cover Letter