The team acts as advisors and facilitators to customers, partnering with Services and Product management to help clients achieve maximum value from Workday
Job Summary
The team acts as advisors and facilitators to customers, partnering with Services and Product management to help clients achieve maximum value from Workday.
Customer Success Managers serve as the liaison between Professional Services and Production teams, overseeing enterprise-level support activities for designated customers.
The role involves developing success plans that outline critical success factors, metrics, and recommendations while driving resolution on raised customer concerns.
Matching Summary
The team acts as advisors and facilitators to customers, partnering with Services and Product management to help clients achieve maximum value from Workday.
Skills & Requirements
Must-have
3-5+ years customer facing services role
Corporate Financial accounting experience
Issue resolution and escalation management
Executive level communication skills
Nice-to-have
Project management experience with Workday HCM
Workday Payroll or Financials domain expertise
SaaS environment customer management experience
Adoption planning and account management experience