Experience Management Office - Experience Delivery Account Lead

Unisys

Not specified
Business relationship management
Communication skills
Leadership skills
Unisys is seeking an Experience Delivery Lead for its eXperience Management Office. The role focuses on enhancing end-user experience through service delivery, relationship management, and automation while ensuring effective communication with clients and internal teams

Job Summary

  • The role is responsible for the successful delivery of experience as a service, ensuring a smooth and continuous end-user experience.
  • The candidate will serve as the primary point of contact for the customer throughout the entire contract lifecycle, ensuring continuous engagement and communication.
  • The position involves facilitating regular technical bridges to drive collaboration, share insights, and evaluate use case outcomes.

Matching Summary

Match Score: 75

Unisys is seeking an Experience Delivery Lead for its eXperience Management Office. The role focuses on enhancing end-user experience through service delivery, relationship management, and automation while ensuring effective communication with clients and internal teams.

Skills & Requirements

Must-have

  • Business relationship management
  • Communication skills
  • Leadership skills
  • Customer service delivery
  • Automation solutions
  • Experience Level Agreements
  • Proactive and Automation Engineers

Nice-to-have

  • Agile methodologies
  • Problem Management methodologies
  • Digital or User Experience tools
  • Strong reporting and visualization skills

Key Requirements

  • Bachelor's degree in a relevant field
  • At least 2 years of experience in IT Service Management
  • ITIL v.4 Foundation certification (a plus)
  • Proven experience as a Delivery lead or similar role
  • Strong understanding of automation or software development cycle
  • At least 2 years of experience in a customer-facing role
  • Strong leadership skills
  • Experience in Agile or Problem Management methodologies

Work Rights

Not specified

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