Member Experience Manager

EōS Fitness

North Las Vegas, NV, US
Base: $16-$18 usd ph; bonus/equity: not specified;...
On-site
Exceptional customer service delivery
Front desk staff training and coaching
Billing issue resolution expertise
The primary purpose of this role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service

Job Summary

  • The primary purpose of this role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
  • The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring the facility remains clean and well-maintained.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health insurance coverage.

Matching Summary

The primary purpose of this role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.

Salary

Base: $16-$18 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) matching, daily pay

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Front desk staff training and coaching
  • Billing issue resolution expertise
  • Member retention strategy execution
  • Facility cleanliness and safety standards

Nice-to-have

  • Proven fitness industry experience
  • Empathy and solution-oriented mindset
  • Social media reputation management
  • Fast-paced environment adaptability
  • Team player with optimistic attitude

Key Requirements

  • Must obtain CPR certification within 30 days
  • Must attend EōS Ethos and Customer Service Training within 30 days
  • Ability to lift more than 40 lbs routinely
  • Pass background check successfully
  • Proficiency with fitness management software

Work Rights

Not specified

Tailored Resume

Cover Letter