Junior Customer Service Specialist – Phone Support

ABB UK

Hybrid (4 days onsite, 1 day wfh)
2+ years phone support experience
Incoming call handling proficiency
Case management from creation to resolution
ABB UK is seeking a Junior Customer Service Specialist for phone support, responsible for managing customer inquiries and providing exceptional service to both internal and external clients. The role requires strong communication skills, a proactive approach to problem-solving, and a background in customer service, with a hybrid work model of four days in the office and one day working from home

Job Summary

  • This role serves as the first point of contact for ABB Electrification customers and stakeholders via incoming phone calls.
  • You will manage customer service cases from creation to resolution while ensuring high-quality and timely responses.
  • The position operates on a hybrid model requiring four days in the office and one day working from home.

Matching Summary

Match Score: 85

ABB UK is seeking a Junior Customer Service Specialist for phone support, responsible for managing customer inquiries and providing exceptional service to both internal and external clients. The role requires strong communication skills, a proactive approach to problem-solving, and a background in customer service, with a hybrid work model of four days in the office and one day working from home.

Skills & Requirements

Must-have

  • 2+ years phone support experience
  • Incoming call handling proficiency
  • Case management from creation to resolution
  • Verbal and written communication in English
  • Hybrid work model availability

Nice-to-have

  • Interest in the Electrification market
  • Proactive problem-solving mindset
  • Experience with multiple communication channels
  • Ability to coordinate with internal resources

Key Requirements

  • Official degree documentation required
  • Minimum 2 years phone support experience
  • English language proficiency for US market

Work Rights

Not specified

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