The role is responsible for providing effective and timely support to customers of Refinitiv Data Platform (RDP) with a focus on resolving issues on the first interaction
Job Summary
The role is responsible for providing effective and timely support to customers of Refinitiv Data Platform (RDP) with a focus on resolving issues on the first interaction.
LSEG offers a hybrid working model, tailored benefits including healthcare and retirement planning, and a commitment to a diverse, equitable, and inclusive work environment.
Candidates must demonstrate excellent problem-solving skills, high urgency, and ownership to ensure customer satisfaction while adhering to Refinitiv brand values.
Matching Summary
The role is responsible for providing effective and timely support to customers of Refinitiv Data Platform (RDP) with a focus on resolving issues on the first interaction.
Skills & Requirements
Must-have
Resolve customer enquiries on first interaction
Log and classify calls in CRM system
Manage resolution process for data applications
Track enquiry progress and provide status updates
Handle major outage communications
Escalate recurring problems to appropriate teams
Work rotational shifts including weekends and holidays
Nice-to-have
Curiosity partnered with great persistence
Thrive for continuous quest for professional growth
Comfortability around remote troubleshooting
Willingness to undertake additional projects
Strong problem management and analytical skills
Detail orientated with sound information probing skills
Key Requirements
University degree in IT, financial markets, or equivalent
Experience in customer service or contact center preferred
Previous experience in financial or IT industry desirable
Flexibility for rotational shift work plus weekends and holidays