Customer Banking Specialist - Cranbourne

Commonwealth Bank

Cranbourne, Victoria, Australia
Onsite (predetermined roster)
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
The Commonwealth Bank is seeking a Customer Banking Specialist for its Cranbourne branch, responsible for delivering exceptional customer service and financial solutions to personal and small business customers. The role involves engaging with clients about their banking needs, processing applications, and providing education on banking technology

Job Summary

  • As the Customer Banking Specialist in our Cranbourne Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • You will support customers with enquiries, maintenance on accounts and process applications for credit products, complete Financial Health Checks, and provide options through education & demonstration of our in-branch technology and digital banking options.
  • We’re interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality and excellent communication skills.

Matching Summary

Match Score: 85

The Commonwealth Bank is seeking a Customer Banking Specialist for its Cranbourne branch, responsible for delivering exceptional customer service and financial solutions to personal and small business customers. The role involves engaging with clients about their banking needs, processing applications, and providing education on banking technology.

Skills & Requirements

Must-have

  • exceptional customer service delivery
  • in-depth customer conversations
  • process credit product applications
  • demonstrate in-branch technology
  • provide effective solutions

Nice-to-have

  • articulate financial terms clearly
  • holistic customer solutions
  • champion risk-adverse culture
  • interest in career growth

Key Requirements

  • Proven customer service experience
  • Financial Services, Retail or Hospitality experience
  • Excellent communication skills
  • Ability to ask right questions
  • Act with integrity
  • Place customer at centre
  • Work in busy retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter