Customer Success Manager, Director - Core (sales & Service) Clouds

Salesforce

Base: $171,200 - $298,400 annually; bonus/equity: ...
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Salesforce sales cloud deployments
Salesforce service cloud deployments
Executive-level partnerships
** Salesforce is seeking a Customer Success Manager, Director to drive strategic success for high-impact customer accounts. The role requires extensive experience in Customer Success within SaaS platforms and focuses on aligning customer objectives with Salesforce's offerings to ensure business value and impact. **

Job Summary

  • Drive a holistic success strategy that aligns Salesforce’s platform capabilities with the customer’s long-term business objectives.
  • Lead high-stakes, cross-functional initiatives across matrixed internal teams to deliver seamless solutions for the most complex enterprise challenges.
  • Govern the integration of autonomous AI agents and specialized digital coworkers, establishing the strategic guardrails and ethical alignment necessary for enterprise-scale AI adoption.

Matching Summary

Match Score: 75

** Salesforce is seeking a Customer Success Manager, Director to drive strategic success for high-impact customer accounts. The role requires extensive experience in Customer Success within SaaS platforms and focuses on aligning customer objectives with Salesforce's offerings to ensure business value and impact. **

Salary

Base: $171,200 - $298,400 annually; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Salesforce Sales Cloud deployments
  • Salesforce Service Cloud deployments
  • Executive-level partnerships
  • Quantifying tangible ROI
  • Cross-functional initiatives
  • AI adoption guardrails

Nice-to-have

  • Thought leadership experience
  • Global sales and service transformations
  • AI-powered selling expertise

Key Requirements

  • 7+ years relevant industry expertise
  • 7+ years Sales/Service Cloud experience
  • 6+ years Sales Cloud expertise
  • 6+ years Service Cloud expertise
  • Multiple Salesforce certifications

Work Rights

Not specified

Tailored Resume

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