Contact Centre Clinician

St Vincent's Hospital

Darlinghurst, NSW, Australia
$74,317.94 - $108,986.24 py (pro rata) + super + s...
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Alcohol and drug counselling
Bio-psycho-social assessments
Telephone and webchat communication
** St Vincent's Hospital is seeking a part-time Contact Centre Clinician to provide person-centered counseling and support for individuals dealing with substance use issues. The role requires relevant qualifications and experience in clinical alcohol and drug treatment, with a commitment to a rotating 24/7 roster. **

Job Summary

  • Deliver high-quality, person-centred counselling, brief interventions, and bio-psycho-social assessments for people who use alcohol and other drugs, and concerned others, via telephone, webchat and other contact centre modalities.
  • Provide health education, harm minimisation advice, and evidence-based support, including advocacy, negotiation or mediation on behalf of callers when required, and coordinate referrals to internal and external service providers.
  • Join St Vincent’s Health Australia, a not-for-profit provider committed to providing care to all, including the most at-risk people in our community.

Matching Summary

Match Score: 75

** St Vincent's Hospital is seeking a part-time Contact Centre Clinician to provide person-centered counseling and support for individuals dealing with substance use issues. The role requires relevant qualifications and experience in clinical alcohol and drug treatment, with a commitment to a rotating 24/7 roster. **

Salary

$74,317.94 - $108,986.24 per annum (pro rata) + super and salary packaging

Skills & Requirements

Must-have

  • Alcohol and drug counselling
  • Bio-psycho-social assessments
  • Telephone and webchat communication
  • 24/7 rotating roster
  • Harm minimisation advice
  • Electronic record keeping

Nice-to-have

  • Person-centred care
  • Strengths-based approaches
  • Reflective practice
  • Quality improvement initiatives
  • Multidisciplinary service delivery

Key Requirements

  • Relevant tertiary qualifications (nursing, counselling, social work, psychology)
  • Eligibility for professional association membership
  • Clinical alcohol and drug experience
  • Experience with co-existing mental health issues
  • Typing speed of 40 WPM
  • High-level computer skills (Microsoft Office, electronic patient record systems)

Work Rights

Not specified

Tailored Resume

Cover Letter