Customer Success Manager - Paradox

Workday

Chicago, IL, USA
Primary location base pyy range: $99,800 usd - $14...
Fully remote
Client account management
Saas solutions implementation
Product expertise and support
Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions

Job Summary

  • Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions.
  • Be the primary account manager to Paradox clients globally, helping them achieve strategic business goals with AI-powered solutions.
  • Work collaboratively with globally dispersed teams and clients to drive ongoing product innovations and deliver new solutions.

Matching Summary

Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions.

Salary

Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants

Skills & Requirements

Must-have

  • Client account management
  • SaaS solutions implementation
  • Product expertise and support
  • Client onboarding and training
  • Troubleshooting and issue resolution

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Empathy and shared enthusiasm
  • Inspire a brighter work day

Key Requirements

  • 4+ years customer success or account management
  • 4+ years enterprise SaaS solutions support/implementation
  • 4+ years technical understanding of complex software
  • 4+ years educating clients on products
  • Bachelor degree or equivalent work experience

Work Rights

Not specified

Tailored Resume

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