Customer Journey Expert – Digital Content Manager @ing Hubs Romania

ING Hubs Romania

Bucharest, Romania
**
5+ years digital content management experience
Financial services or banking sector background
Bloomreach cms hands-on knowledge
** ING Hubs Romania is seeking a Customer Journey Expert – Digital Content Manager to enhance digital content across their Wholesale Banking channels. The ideal candidate will have a minimum of 5 years of experience in digital content management, especially within the financial services sector, and will be responsible for content strategy, performance analysis, and stakeholder collaboration. **

Job Summary

  • You will be part of the Center of Expertise UX Design and Content within the Tribe Digital Delivery at ING Wholesale Banking.
  • Your mission is to improve digital content across INGWB.com, internet banking portals, and mobile apps to create the best experience for end-users in over 35 countries.
  • The role requires maintaining high-quality content using Bloomreach CMS while leveraging Adobe Analytics to drive continuous improvements based on data insights.

Matching Summary

Match Score: 75

** ING Hubs Romania is seeking a Customer Journey Expert – Digital Content Manager to enhance digital content across their Wholesale Banking channels. The ideal candidate will have a minimum of 5 years of experience in digital content management, especially within the financial services sector, and will be responsible for content strategy, performance analysis, and stakeholder collaboration. **

Skills & Requirements

Must-have

  • 5+ years digital content management experience
  • Financial services or banking sector background
  • Bloomreach CMS hands-on knowledge
  • Adobe Analytics proficiency
  • Multi-language content translation management
  • SEO and GEO optimization expertise

Nice-to-have

  • Near-native English proficiency
  • AI and content technology enthusiasm
  • Agile way of working experience
  • Strong storytelling capabilities
  • Proactive ownership mindset

Key Requirements

  • Minimum 5 years of experience in digital content management
  • Experience managing content translations across multiple languages
  • Strong analytical skills with ability to translate data into insights

Work Rights

Not specified

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