Concierge Agent

Sofitel Sydney Wentworth

Hamilton, , Bermuda
**
Proactive guest service
Outgoing interpersonal skills
Guest information and arrangements
** The Concierge Agent position at Sofitel Sydney Wentworth, located in Hamilton, Bermuda, seeks a candidate with a strong background in guest services, preferably within a luxury hotel environment. The role emphasizes exceptional interpersonal skills and knowledge of Bermuda’s culture to provide a memorable experience for guests. **

Job Summary

  • Consistently offer professional, engaging and proactive guest service a supporting fellow Colleagues.
  • Proactively share information about the Hotel and its history and services in an informative and engaging manner.
  • Demonstrate awareness of groups, events and activities happening in the hotel and direct guests to functions within hotel as required.

Matching Summary

Match Score: 75

** The Concierge Agent position at Sofitel Sydney Wentworth, located in Hamilton, Bermuda, seeks a candidate with a strong background in guest services, preferably within a luxury hotel environment. The role emphasizes exceptional interpersonal skills and knowledge of Bermuda’s culture to provide a memorable experience for guests. **

Skills & Requirements

Must-have

  • proactive guest service
  • outgoing interpersonal skills
  • guest information and arrangements
  • hotel department coordination
  • maintain tidy and clean spaces
  • Fairmont core values

Nice-to-have

  • passionate about people
  • attentive to the world
  • support our community
  • pride in our differences
  • international hospitality professionals

Key Requirements

  • 2 years' experience in similar capacity
  • luxury hotel environment experience preferred
  • Bermuda Certified Tourism Ambassador program advantageous
  • superior interpersonal skills
  • demonstrated ability to discern resolutions
  • work well under pressure
  • proven ability to work cohesively
  • excellent administrative, written and verbal communication skills
  • knowledge of computerized Front Office systems

Work Rights

Not specified

Tailored Resume

Cover Letter