Desktop Support Technician

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
Base: $43,923; bonus/equity: not specified; benefi...
Fully remote
Support and maintain technology equipment
Fulfill support requests
Respond to it service tickets
The University of Arkansas is seeking a Desktop Support Technician responsible for supporting and maintaining technology equipment and software for end-users. The ideal candidate will have experience with Windows and Mac systems, customer service skills, and a background in IT support

Job Summary

  • The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.
  • The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs.

Matching Summary

Match Score: 75

The University of Arkansas is seeking a Desktop Support Technician responsible for supporting and maintaining technology equipment and software for end-users. The ideal candidate will have experience with Windows and Mac systems, customer service skills, and a background in IT support.

Salary

Base: $43,923; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • Support and maintain technology equipment
  • Fulfill support requests
  • Respond to IT service tickets
  • Perform installs, configurations, updates
  • Transport and deploy IT hardware
  • Function as tier-2 support resource

Nice-to-have

  • Create documentation for solutions
  • Maintain collegial working relationships
  • Advance state and build better world

Key Requirements

  • Bachelor's degree or technical training
  • 2+ years of computer support experience
  • 2+ years supporting Windows and Mac computers
  • Experience with Endpoint management software
  • Experience with networking essentials
  • Basic understanding of TCP/IP model

Work Rights

Proof of legal authority to work

Tailored Resume

Cover Letter