Specialized Customer Success Manager, Clm (evisort)

Workday

Denver, CO, USA
Base: $95,000 - $142,600 usd (denver); + locations...
Fully remote
3+ years customer success experience
3+ years contract lifecycle management experience
Saas environment expertise
This role serves as a strategic partner to customers, guiding them through workflow redesign and process optimization to unlock the full value of CLM

Job Summary

  • This role serves as a strategic partner to customers, guiding them through workflow redesign and process optimization to unlock the full value of CLM.
  • The team is part of Workday's Specialized Customer Success organization, focused on driving deep, measurable adoption for AI-powered contract lifecycle management workflows.
  • Candidates will be expected to develop deep working expertise in Workday CLM capabilities and independently manage a portfolio of customers with clear success plans within their first 3-6 months.

Matching Summary

This role serves as a strategic partner to customers, guiding them through workflow redesign and process optimization to unlock the full value of CLM.

Salary

Base: $95,000 - $142,600 USD (Denver); Additional locations: $90,300 - $160,400 USD; Bonus/Equity: Eligible for Workday Bonus Plan or role-specific commission/bonus plus annual refresh stock grants

Skills & Requirements

Must-have

  • 3+ years Customer Success experience
  • 3+ years Contract Lifecycle Management experience
  • SaaS environment expertise
  • Strategic customer engagement leadership
  • Data-driven adoption metrics analysis

Nice-to-have

  • Executive-level facilitation skills
  • Collaborative cross-functional teamwork
  • Comfort in evolving incubating environments
  • Sun-drenched optimism and drive
  • Experience with AI-powered workflows

Key Requirements

  • 3+ years in customer-facing services role
  • 3+ years managing customer relationships for adoption
  • 3+ years Contract Lifecycle Management experience
  • Ability to travel up to 10%

Work Rights

Not specified

Tailored Resume

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