Resolve Tier 1 and Tier 2 queries and transactions related to core HR business processes, ensuring quality responses and adhering to quality standards
Job Summary
Resolve Tier 1 and Tier 2 queries and transactions related to core HR business processes, ensuring quality responses and adhering to quality standards.
Manage workload, allocate resources, collaborate with cross-functional teams, and foster an inclusive team culture that encourages innovation and collaboration.
JLL empowers you to shape a brighter way, offering a competitive pay and benefits package in an entrepreneurial and inclusive work environment.
Matching Summary
Resolve Tier 1 and Tier 2 queries and transactions related to core HR business processes, ensuring quality responses and adhering to quality standards.
Skills & Requirements
Must-have
HR processes and standard operating procedures
Resolve Tier 1 and Tier 2 queries
Quality responses to all queries
First time right approach
Workday and EIB Validations
Case management tool (Service-now)
Nice-to-have
Positive customer experience
Inclusive team culture
Continuous learning and professional development
Above-and-beyond customer service mindset
Key Requirements
6+ years of experience in HR client services
Bachelor’s or master’s degree in human resources or related field
Previous experience with Workday/Success-factor HR system