End User Support Manager

Chartwell Investment Partners

Base: $100,000.00-$145,000.00; bonus/equity: + com...
Hybrid
5+ years technical support experience
2+ years people leadership experience
Servicenow itsm platform proficiency
The role involves overseeing a team of technical support professionals to deliver exceptional support experiences across the enterprise

Job Summary

  • The role involves overseeing a team of technical support professionals to deliver exceptional support experiences across the enterprise.
  • Candidates must be willing to work in an office location for a minimum of 10-12 days per month under a hybrid policy.
  • The position offers a competitive salary range of $100,000.00-$145,000.00 along with comprehensive benefits including medical, dental, and retirement savings.

Matching Summary

The role involves overseeing a team of technical support professionals to deliver exceptional support experiences across the enterprise.

Salary

Base: $100,000.00-$145,000.00; Bonus/Equity: Additional compensation may include cash or equity; Benefits: Medical, dental, vision, life insurance, disability, retirement savings, paid time off, parental leave

Skills & Requirements

Must-have

  • 5+ years technical support experience
  • 2+ years people leadership experience
  • ServiceNow ITSM platform proficiency
  • Hybrid work schedule compliance
  • SLA and incident management expertise

Nice-to-have

  • Strong cross-functional collaboration skills
  • Data-driven decision-making capabilities
  • Strategic workforce planning experience
  • High-performance culture development
  • Executive communication excellence

Key Requirements

  • Minimum 5 years technical support experience
  • At least 2 years people leadership experience
  • Bachelor's degree or High School diploma
  • Not eligible for Work Visa sponsorship

Work Rights

Must have US work authorization (No visa sponsorship)

Tailored Resume

Cover Letter