Business Operations Lead

CSL Ltd

Switzerland
**
Sales force effectiveness experience
Crm system ownership and management
Power bi and data warehouse expertise
** CSL Ltd is seeking a Business Operations Lead in Switzerland to enhance local Commercial Excellence initiatives, focusing on Sales Force Effectiveness, CRM management, and integrated account management. The ideal candidate will drive data-driven decision-making, digital capabilities, and customer service integration while collaborating with cross-functional teams. **

Job Summary

  • This role drives local Commercial Excellence initiatives at CSL Switzerland with a dedicated focus on Sales Force Effectiveness and CRM ownership.
  • The position integrates and develops the Customer Service function to serve as a competitive advantage while managing key customers like hospitals and wholesalers.
  • Candidates will lead a team of up to 11 headcounts and contribute as a member of the Country Leadership Team reporting directly to the General Manager.

Matching Summary

Match Score: 75

** CSL Ltd is seeking a Business Operations Lead in Switzerland to enhance local Commercial Excellence initiatives, focusing on Sales Force Effectiveness, CRM management, and integrated account management. The ideal candidate will drive data-driven decision-making, digital capabilities, and customer service integration while collaborating with cross-functional teams. **

Skills & Requirements

Must-have

  • Sales Force Effectiveness experience
  • CRM system ownership and management
  • Power BI and data warehouse expertise
  • SAP implementation and harmonization
  • Omnichannel engagement strategy
  • Customer service team leadership
  • Swiss pharmaceutical market knowledge

Nice-to-have

  • Change management in matrix environment
  • Cross-functional team building skills
  • Strategic planning with local insights
  • Patient flow modeling capabilities
  • Event and congress management
  • High level of customer focus
  • Resourceful under tight deadlines

Key Requirements

  • Bachelor's degree or higher in Business or Life Sciences
  • Minimum 8 years' experience in pharmaceutical industry
  • Professional level proficiency in German, French, and English

Work Rights

Not specified

Tailored Resume

Cover Letter