Acting/Limited Service Local Site Administrator

Maximus

Winchester, KY, United States
Not specified; prevailing wage rate determined by ...
On-site
Troubleshoot software and hardware issues
Manage ngd siebel application support
Track help desk tickets and reporting
Maximus is seeking an Acting/Limited Service Local Site Administrator in Winchester, KY, responsible for troubleshooting software and hardware issues at a call center. The role entails tracking and escalating issues, assisting with project tasks, and ensuring compliance with Standard Operating Procedures

Job Summary

  • This position is responsible for troubleshooting most software and hardware related issues at the CCO while tracking and escalating issues to completion.
  • The role requires assisting the LSA Manager in project tasks, evaluating business processes, and recommending solutions to complex problems.
  • Maximus offers full benefits for this limited-service position with a possibility to become a regular full-time hire based on performance.

Matching Summary

Match Score: 85

Maximus is seeking an Acting/Limited Service Local Site Administrator in Winchester, KY, responsible for troubleshooting software and hardware issues at a call center. The role entails tracking and escalating issues, assisting with project tasks, and ensuring compliance with Standard Operating Procedures.

Salary

Not specified; Prevailing wage rate determined by Department of Labor; No salary history used

Skills & Requirements

Must-have

  • Troubleshoot software and hardware issues
  • Manage NGD Siebel application support
  • Track help desk tickets and reporting
  • Install and configure Windows computers
  • Maintain network hardware and software

Nice-to-have

  • Strong written and verbal communication skills
  • Ability to train end users effectively
  • Experience with Avaya patching and Genesys testing
  • Knowledge of government health plan programs
  • Team-oriented collaborative environment

Key Requirements

  • High School diploma or equivalent required
  • Associates Degree or higher preferred
  • Must be computer literate and familiar with help desk procedures
  • Working knowledge of Microsoft suite products
  • Comfortable lifting up to 35 pounds daily

Work Rights

Not specified

Tailored Resume

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