Support Consultant, Tier 1 - Dutch

3Shape AS

Ukraine
On-site
Dutch language fluency (b2)
English language fluency
Ukrainian language fluency
3Shape AS is seeking a Tier 1 Support Consultant fluent in Dutch to provide technical support for their 3D scanners and software. The role is based in Ukraine and emphasizes a customer-oriented mindset, strong communication skills, and a passion for problem-solving

Job Summary

  • Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events.
  • Manage support cases by collecting relevant information from customers according to company procedures and recording it using the company's CRM.
  • 3Shape is committed to Ukraine, offering meaningful work, professional growth, a healthy work-life balance, and comprehensive benefits.

Matching Summary

Match Score: 85

3Shape AS is seeking a Tier 1 Support Consultant fluent in Dutch to provide technical support for their 3D scanners and software. The role is based in Ukraine and emphasizes a customer-oriented mindset, strong communication skills, and a passion for problem-solving.

Skills & Requirements

Must-have

  • Dutch language fluency (B2)
  • English language fluency
  • Ukrainian language fluency
  • Technical support on hardware and software
  • Customer case management using CRM

Nice-to-have

  • Customer-oriented mindset
  • Problem-solving and logical thinking
  • Continuous learner
  • Analytical and multitasking abilities
  • Empathy

Key Requirements

  • Fluent in Dutch (from B2)
  • Fluent in English
  • Fluent in Ukrainian

Work Rights

Not specified

Tailored Resume

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