Solera empowers companies across the automotive and insurance ecosystem with trusted data and software solutions
Job Summary
Solera empowers companies across the automotive and insurance ecosystem with trusted data and software solutions.
The role involves troubleshooting and resolving advanced issues for customers relating to Solera software via phone, email, and chat.
You will deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets.
Matching Summary
Solera empowers companies across the automotive and insurance ecosystem with trusted data and software solutions.
Skills & Requirements
Must-have
Troubleshoot and resolve advanced software issues
Deliver high quality customer service
Communicate clearly and effectively
Record customer contact and outcomes
Adhere to working processes and procedures
Maintain knowledge base articles
Nice-to-have
Naturally inquisitive with good questioning skills
Desire to go the extra mile for customers
High learning agility and ability to apply knowledge