Manager, Workforce Management Systems & Operations
Gap Inc.
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Workforce management (wfm) platforms
Ukg or similar wfm platforms
Labor strategy and execution
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Gap Inc. is seeking a Manager for Workforce Management Systems & Operations, responsible for advancing the company's workforce management vision through effective system stewardship and cross-functional collaboration. The ideal candidate should have significant experience with workforce management systems, particularly UKG, and must demonstrate strong analytical and leadership skills to optimize labor management processes.
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Job Summary
This role enables labor strategy and execution across the field by ensuring workforce systems and processes support schedule excellence, productivity, compliance, and a consistent, positive employee experience.
The Manager provides accurate, actionable workforce reporting and insights that are trusted by field and Operations leaders, enabling data driven decision making, optimized labor outcomes, and an elevated field experience.
Success in this role is demonstrated through the timely delivery of initiatives aligned to the WFM roadmap, strong adoption of tools and processes in the field, and measurable improvements in scheduling effectiveness, hiring enablement, labor, productivity and system performance.
Matching Summary
Match Score: 75
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Gap Inc. is seeking a Manager for Workforce Management Systems & Operations, responsible for advancing the company's workforce management vision through effective system stewardship and cross-functional collaboration. The ideal candidate should have significant experience with workforce management systems, particularly UKG, and must demonstrate strong analytical and leadership skills to optimize labor management processes.
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Skills & Requirements
Must-have
Workforce Management (WFM) platforms
UKG or similar WFM platforms
labor strategy and execution
system stability and performance
reporting and insights
Nice-to-have
cross functional partnership
continuous improvement
analytical rigor
stakeholder management skills
Key Requirements
Bachelor’s degree
5+ years of Workforce Management systems and analytics experience