Global Dtc Loyalty & Crm Manager

J. Lindeberg USA LLC

Stockholm, Sweden
On-site
Dtc crm strategy
Customer acquisition and retention
Omnichannel customer experience
Drive the omnichannel customer acquisition and retention strategy in partnership with commercial and marketing leads

Job Summary

  • Drive the omnichannel customer acquisition and retention strategy in partnership with commercial and marketing leads.
  • Own the DTC CRM strategy for growing member engagement and retention, defining actions to ensure customer base growth and increase lifetime value.
  • Create a CRM environment that inspires, guides, and drives conversion across own sales channels – webshop and physical stores.

Matching Summary

Drive the omnichannel customer acquisition and retention strategy in partnership with commercial and marketing leads.

Skills & Requirements

Must-have

  • DTC CRM strategy
  • customer acquisition and retention
  • omnichannel customer experience
  • personalized communication flows
  • loyalty calendar and reward strategy

Nice-to-have

  • passion for customer experience
  • drive for results
  • fast-paced agile environment
  • Scandinavian heritage
  • entrepreneurial spirit

Key Requirements

  • 3+ years' experience in a similar role
  • 3+ years in CRM and Loyalty systems (e.g. Klaviyo, Sitoo)
  • Education in Loyalty/CRM/Marketing automation
  • Fluency in English

Work Rights

Not specified

Tailored Resume

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