Client Service Agent

Berry Law Firm Veterans Disability Attorneys

Lincoln, Nebraska, US
Not specified; financial incentives + bonus struct...
Remote
Professional phone and written communication skills
Crm and case management system proficiency
High emotional intelligence and empathy
The Client Experience Agent serves as the first point of contact for Veterans and their families, providing a welcoming and empathetic experience

Job Summary

  • The Client Experience Agent serves as the first point of contact for Veterans and their families, providing a welcoming and empathetic experience.
  • Select agents may assist with accounts receivable follow-up, including outreach to clients with outstanding balances and processing payments.
  • Berry Law offers personalized onboarding, ongoing coaching, mentorship, and remote work opportunities after training.

Matching Summary

The Client Experience Agent serves as the first point of contact for Veterans and their families, providing a welcoming and empathetic experience.

Salary

Not specified; Financial incentives and bonus structures mentioned

Skills & Requirements

Must-have

  • Professional phone and written communication skills
  • CRM and case management system proficiency
  • High emotional intelligence and empathy
  • Accurate documentation and data entry
  • Ability to handle sensitive financial conversations

Nice-to-have

  • Military member or Veteran background
  • Sales or customer service experience
  • Fast-paced competitive field experience
  • Coachable attitude with hunger to learn
  • Self-starter mindset for independent work

Key Requirements

  • High school diploma required
  • Background in sales, customer service, or competitive fields
  • Ability to maintain confidentiality of sensitive information

Work Rights

Not specified

Tailored Resume

Cover Letter