Customer Experience Analyst

Joinmaersksales

Customer interaction via case management
Ocean and landside transport plan management
Bks product customer service
Join us as we embark on a digital transformation that will revolutionize the logistics business, where you will play a vital role in our success by managing customer experience and building a successful career trajectory

Job Summary

  • Join us as we embark on a digital transformation that will revolutionize the logistics business, where you will play a vital role in our success by managing customer experience and building a successful career trajectory.
  • We are on a revolutionary journey to simplify global trade, which will give us the chance to make a big impact on the world economy and your career.
  • The Cotton team is responsible for front office activities within the Customer Experience team, acting in Ocean, BKS, and Landside service, requiring daily interaction with internal and external stakeholders, as well as direct contact with customers.

Matching Summary

Join us as we embark on a digital transformation that will revolutionize the logistics business, where you will play a vital role in our success by managing customer experience and building a successful career trajectory.

Skills & Requirements

Must-have

  • Customer interaction via case management
  • Ocean and Landside transport plan management
  • BKS product customer service
  • Booking issuance and amendment
  • Daily stakeholder interaction

Nice-to-have

  • Energizing and pioneering environment
  • Diverse and talented team
  • Focus on customers and colleagues
  • Embracing different styles of thinking

Key Requirements

  • University degree in Administration, Foreign Trade, International Relations or related areas
  • Customer service experience in the logistics sector
  • Advanced English proficiency
  • Proficiency in Microsoft Office Suite, especially Excel

Work Rights

Not specified

Tailored Resume

Cover Letter