Base: $65,600.00 - $92,675.00; bonus/equity: not s...
Hybrid
Handling escalated calls
Quality call monitoring
Best interest profile reviews
The Lead Investor Services Advisor Associate is responsible for handling escalated calls, quality call monitoring, serving as a Principal reviewer and completing Best Interest Profile supervisory reviews for the Investment Service team
Job Summary
The Lead Investor Services Advisor Associate is responsible for handling escalated calls, quality call monitoring, serving as a Principal reviewer and completing Best Interest Profile supervisory reviews for the Investment Service team.
In partnership with the leadership team, this position is responsible for coaching associates and improving wealth management conversations, and ensuring that each element of the Investor Service team environment is participant focused, regulatory compliant and embodies the Empower culture, vision, value and operating principles.
We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.
Matching Summary
The Lead Investor Services Advisor Associate is responsible for handling escalated calls, quality call monitoring, serving as a Principal reviewer and completing Best Interest Profile supervisory reviews for the Investment Service team.
Salary
Base: $65,600.00 - $92,675.00; Bonus/Equity: Not specified; Benefits: Medical, dental, vision and life insurance, 401(k) plan with matching, tuition reimbursement, paid time off, paid volunteer time, leave of absence programs.
Skills & Requirements
Must-have
Handling escalated calls
Quality call monitoring
Best Interest Profile reviews
Coaching associates
Regulatory compliance
Nice-to-have
Transforming financial lives
Flexible work environment
Internal mobility
Purpose and well-being
Welcoming and inclusive environment
Key Requirements
Bachelors degree or equivalent experience
5 years of wealth management experience
FINRA Series 7, 24, 63, and 65 registrations
FINRA fingerprinting required
Authorized to work for any employer in the U.S.
Work Rights
Must be authorized to work for any employer in the U.S.