Technical Support Associate

Gongio

Salt Lake City, United States
Base: $27.41 - $32.70 usd; bonus/equity: not speci...
On-site
Exceptional consultative support experience
Proactive and innovative problem-solving
Expertise with common integrations
Deliver an outstanding support experience via email, web, and phone for customers using Gong products while meeting key performance goals

Job Summary

  • Deliver an outstanding support experience via email, web, and phone for customers using Gong products while meeting key performance goals.
  • Partner with internal teams to troubleshoot issues, help identify potential bugs, test solutions, and communicate updates clearly to stakeholders.
  • We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.

Matching Summary

Deliver an outstanding support experience via email, web, and phone for customers using Gong products while meeting key performance goals.

Salary

Base: $27.41 - $32.70 USD; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, wellbeing fund, mental health benefits, 401(k), education stipend, flexible vacation, parental leave, recharge days, work from home stipend

Skills & Requirements

Must-have

  • Exceptional consultative support experience
  • Proactive and innovative problem-solving
  • Expertise with common integrations
  • Voice of the Customer representation

Nice-to-have

  • Eagerness to learn new skills
  • Curious and resourceful mindset
  • Detail-oriented and organized

Key Requirements

  • Technical degree completion
  • Strong communication skills
  • Self-motivated and proactive

Work Rights

Not specified

Tailored Resume

Cover Letter