Agent, Front Office (full Time)

Sofitel Sydney Wentworth

Kohala Coast, United States
Base: $27.73 usd; bonus/equity: not specified; ben...
On-site
Property management system (opera)
Microsoft office proficiency
Guest needs focus
The Fairmont Orchid is seeking a Front Office Agent to enhance guests' experiences at their luxury resort on the Kohala Coast, Hawaii. The role involves guest check-in and check-out, handling inquiries, and ensuring exceptional service. Candidates should possess strong communication skills and a service-oriented mindset

Job Summary

  • As an Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
  • We offer premium preferred provider medical/drug/vision benefits, employer paid group life and accidental insurance, and a 401(k)/retirement saving plan with matching program.
  • Enjoy discounts at hotel restaurants, retail, spa services, and a travel program with employee discounts at Accor properties worldwide.

Matching Summary

Match Score: 85

The Fairmont Orchid is seeking a Front Office Agent to enhance guests' experiences at their luxury resort on the Kohala Coast, Hawaii. The role involves guest check-in and check-out, handling inquiries, and ensuring exceptional service. Candidates should possess strong communication skills and a service-oriented mindset.

Salary

Base: $27.73 USD; Bonus/Equity: Not specified; Benefits: Premium preferred provider medical/drug/vision benefits, employer paid group life and accidental insurance coverage ($7,500), 401(k)/retirement saving plan & matching program, 11 paid holiday/personal days, 10 days of paid vacation, 50% discounts at hotel restaurants, 30% discount on retail items, 30% discount of services offered in Spa Without Walls, Travel Program with employee discounts at Accor properties + Friends & Family rates, Complimentary meals in employee dining facility

Skills & Requirements

Must-have

  • Property Management System (Opera)
  • Microsoft Office proficiency
  • guest needs focus
  • English language proficiency
  • handling guest complaints

Nice-to-have

  • speak other languages
  • basic understanding of local languages
  • service oriented
  • team collaboration
  • aloha spirit

Key Requirements

  • legally eligible to work in the United States
  • no U.S. work authorization assistance

Work Rights

Legally eligible to work

Tailored Resume

Cover Letter