Senior Manager, Product Management - Velocity Black Request Experiences (remote)

Capital One

Remote, US
Base: $182,500 - $208,300; bonus/equity: performan...
Fully remote
Product management
Customer experience
Ai and human experts
Own core concierge end-to-end request customer experience, including chat and communication with members, proposal and booking experiences

Job Summary

  • Own core concierge end-to-end request customer experience, including chat and communication with members, proposal and booking experiences.
  • Lead a direct team, experience leading high performing teams and getting the best out of their associates.
  • Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Matching Summary

Own core concierge end-to-end request customer experience, including chat and communication with members, proposal and booking experiences.

Salary

Base: $182,500 - $208,300; Bonus/Equity: performance based incentive compensation; Benefits: comprehensive, competitive, and inclusive set of health, financial and other benefits

Skills & Requirements

Must-have

  • Product Management
  • Customer Experience
  • AI and Human Experts
  • Digital Concierge
  • Team Leadership

Nice-to-have

  • Reimagining the status quo
  • Value creation opportunities
  • Innovative and sustainable solutions
  • Customer journey focused

Key Requirements

  • 5 years of experience in Product Management
  • Bachelor's Degree in a quantitative field or MBA with quantitative concentration
  • Experience translating business strategy into consumer facing digital products

Work Rights

Not specified

Tailored Resume

Cover Letter