Guest Services Representative

BMW of Kansas City South

Kansas City, Missouri, US
On-site
Answer incoming phone calls
Direct customers to appropriate person
Maintain logs and records
Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics

Job Summary

  • Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
  • Performs opening and closing Guest Services procedures, answers incoming phone calls courteously, and directs calls and customers to the appropriate personnel.
  • Maintains various logs, tracks incoming calls, reconciles data entry, produces daily reports, and walks the showroom hourly to offer refreshments to guests.

Matching Summary

Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.

Skills & Requirements

Must-have

  • Answer incoming phone calls
  • Direct customers to appropriate person
  • Maintain logs and records
  • Produce daily reports
  • Provide a positive environment

Nice-to-have

  • Demonstrate Core Values
  • Commitment to Customer Enthusiasm
  • Teamwork through Trust & Respect

Key Requirements

  • High School Diploma
  • Up to 3 years of experience
  • Previous customer service experience desired
  • Excellent interpersonal, communication, and organizational skills
  • Intermediate Microsoft Office skills

Work Rights

Not specified

Tailored Resume

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