Desktop Support Specialist Ii - Digital And Technology Partners - Mount Sinai Downtown - Onsite Monday - Friday 9am - 5pm

Mount Sinai

New York, NY, US
100% onsite
Workplace technology services
Network-based systems
Software and hardware troubleshooting
The Desktop Support Specialist II provides an escalated level of support to business area management and staff at a highly technical level for all aspects of workplace technology services including but not limited to network-based systems, software and hardware

Job Summary

  • The Desktop Support Specialist II provides an escalated level of support to business area management and staff at a highly technical level for all aspects of workplace technology services including but not limited to network-based systems, software and hardware.
  • The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence.
  • Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time.

Matching Summary

The Desktop Support Specialist II provides an escalated level of support to business area management and staff at a highly technical level for all aspects of workplace technology services including but not limited to network-based systems, software and hardware.

Skills & Requirements

Must-have

  • workplace technology services
  • network-based systems
  • software and hardware troubleshooting
  • systems security
  • recovery and back-up procedures
  • mobile device support
  • Active Directory administration

Nice-to-have

  • highest customer service level
  • collaboration and communication
  • consultative and communication skills
  • analytical ability
  • decisiveness
  • strong judgment

Key Requirements

  • Baccalaureate degree in IT or related area and 3 years experience
  • High school diploma/GED and 5 years experience
  • 3 years computer repair, maintenance, installation experience
  • A+ / Network+ / Security+ / Apple Certs / Microsoft Azure Fundamentals / ITIL Foundation preferred
  • Advanced knowledge of Windows Operating Systems
  • Advanced knowledge of Microsoft 365
  • Advanced knowledge of iOS/Android mobile devices
  • Advanced understanding of TCP/IP and DHCP
  • Advanced knowledge of Active Directory
  • Hands on experience with ITSM/ticketing system

Work Rights

Not specified

Tailored Resume

Cover Letter