Customer Advocacy Manager

Dbtlabsinc

Remote, US
Base: $148,000 - $179,000 usd; base: $164,000 - $1...
Fully remote
Customer advocacy strategy
Customer advisory board program
Customer storytelling programs
Dbtlabsinc is seeking a Customer Advocacy Manager to lead their global advocacy efforts, focusing on building relationships and creating impactful customer stories. The ideal candidate will have experience in customer advocacy within a SaaS or technology environment, with strong program management and relationship-building skills

Job Summary

  • dbt Labs is seeking a Customer Advocacy Manager to lead the strategy, systems, and execution behind their global advocacy efforts, connecting sales, marketing, product, community, and customer success.
  • The role involves owning an integrated customer advocacy ecosystem, designing programs like customer advisory boards and content pipelines to elevate influential customers and drive business impact.
  • Benefits include unlimited vacation, 401k with company contribution, comprehensive healthcare, generous paid parental leave, and flexible stipends for wellness, home office, and learning.

Matching Summary

Match Score: 85

Dbtlabsinc is seeking a Customer Advocacy Manager to lead their global advocacy efforts, focusing on building relationships and creating impactful customer stories. The ideal candidate will have experience in customer advocacy within a SaaS or technology environment, with strong program management and relationship-building skills.

Salary

Base: $148,000 - $179,000 USD; Base: $164,000 - $199,000 USD (select locations); Benefits: Unlimited vacation, 401k, healthcare, parental leave, stipends

Skills & Requirements

Must-have

  • customer advocacy strategy
  • customer advisory board program
  • customer storytelling programs
  • cross-functional influence skills
  • program management capabilities
  • customer reference database

Nice-to-have

  • deep advocacy ecosystem experience
  • data-driven mindset
  • strong personal brand
  • public-facing brand ambassador
  • innovative storytelling formats

Key Requirements

  • 5+ years experience in customer marketing or advocacy
  • Tech industry experience (SaaS preferred)
  • Proven track record of growing program ownership

Work Rights

Not specified

Tailored Resume

Cover Letter