Customer Service & Admin Team Leader East

Q8Truck

Antwerp, Belgium
Base: not specified; bonus/equity: performance bon...
Hybrid
Customer service operations
Administrative process management
Credit management execution
You lead a high-performing team that keeps our operations running smoothly and our customers supported every step of the way

Job Summary

  • You lead a high-performing team that keeps our operations running smoothly and our customers supported every step of the way.
  • You prepare periodic reports for management on the team’s performance and identify improvement points in work processes.
  • A solid salary in your account — topped up with eco and meal vouchers, bike leasing, hospitalisation and pension insurance, holiday and year-end bonuses, a performance bonus, and a company phone with a subscription.

Matching Summary

You lead a high-performing team that keeps our operations running smoothly and our customers supported every step of the way.

Salary

Base: Not specified; Bonus/Equity: performance bonus, holiday and year-end bonuses; Benefits: eco and meal vouchers, bike leasing, hospitalisation and pension insurance, company phone with subscription

Skills & Requirements

Must-have

  • Customer service operations
  • Administrative process management
  • Credit management execution
  • CRM and admin tools
  • Team leadership and coaching

Nice-to-have

  • Analytical and solution-driven
  • Calm under pressure
  • Positive and collaborative culture
  • International setting experience

Key Requirements

  • Master's degree or equivalent experience
  • 2-3 years leadership experience
  • Experience with Eastern Europe customers
  • Fluent English

Work Rights

Not specified

Tailored Resume

Cover Letter