Customer Service Officer (Bilingual, Contact Centre, Government)

TDCX (SG) PTE. LTD.

D16 Upper East Coast, Bedok, Eastwood, Kew Drive, 750D CHAI CHEE ROAD ESR BIZPARK @ CHAI CHEE 469004
Sgd 2,800 - 3,300 / monthly pm
On-site
Call centre
Quality management
Customer support
TDCX is seeking a bilingual Customer Service Officer for their contact center, requiring strong communication skills and a customer-centric approach. The role involves providing excellent support via various channels, ensuring customer satisfaction, and contributing to service improvements

Job Summary

  • Enable your future At TDCX, we believe that every career move should propel you forward
  • Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology
  • Together, we’ll enable the future — starting with yours

Matching Summary

Match Score: 85

TDCX is seeking a bilingual Customer Service Officer for their contact center, requiring strong communication skills and a customer-centric approach. The role involves providing excellent support via various channels, ensuring customer satisfaction, and contributing to service improvements.

Salary

SGD 2,800 - 3,300 / Monthly

Skills & Requirements

Must-have

  • Call Centre
  • Quality Management
  • Customer Support
  • Mandarin Chinese
  • Customer Care

Nice-to-have

  • Conflict Resolution
  • Mandarin
  • Customer Relationship Management (CRM)
  • Good Communication Skills
  • Customer Service
  • Customer Relations

Key Requirements

  • Minimum 2 years experience

Work Rights

Tailored Resume

Cover Letter