The role involves ensuring the stability, availability, and optimal performance of business-critical applications within the Project and Development Services division
Job Summary
The role involves ensuring the stability, availability, and optimal performance of business-critical applications within the Project and Development Services division.
Candidates will act as subject matter experts, providing technical support, troubleshooting complex issues, and mentoring team members to drive continuous improvement.
JLL is committed to hiring talented individuals to shape the future of real estate by combining world-class services, advisory, and technology.
Matching Summary
The role involves ensuring the stability, availability, and optimal performance of business-critical applications within the Project and Development Services division.
Skills & Requirements
Must-have
Application support analyst experience
Root cause analysis skills
ITIL framework knowledge
Log analysis and diagnostic tools
Database systems understanding
Nice-to-have
Mentoring new hires
Continuous improvement mindset
Strong customer service orientation
Cross-functional collaboration
Testing and quality assurance participation
Key Requirements
Bachelor's degree in computer science or related field
Proven experience as an application support analyst
Familiarity with ITIL framework and IT service management processes