Director Of Client Experience, Commercial Risk-insurance Advisory Solutions
The Baldwin Group
Tampa, United States
On-site
Client segmentation strategy
Client experience enhancement strategies
High client retention
The Baldwin Group is seeking a Director of Client Experience for their Tampa office, focusing on enhancing client service and retention in the insurance brokerage sector. The ideal candidate will have over seven years of leadership experience in a service industry and strong communication skills to drive operational efficiency and team development
Job Summary
The Director of Client Experiences establishes the strategy and protocols for all aspects of client service and is responsible for execution of workflows, processes and best practices.
Responsible for achieving and maintaining high client retention and ensuring efficiency in workflows and operational execution.
Effectively coaches, mentors and manages team colleagues, creating an environment where open communication is encouraged, and morale is high.
Matching Summary
Match Score: 85
The Baldwin Group is seeking a Director of Client Experience for their Tampa office, focusing on enhancing client service and retention in the insurance brokerage sector. The ideal candidate will have over seven years of leadership experience in a service industry and strong communication skills to drive operational efficiency and team development.
Skills & Requirements
Must-have
Client segmentation strategy
Client experience enhancement strategies
High client retention
Workflow efficiency
Insurance company partner relationships
Team coaching and mentoring
Nice-to-have
Award-winning industry expertise
Highly differentiated culture
Holistic and tailored approach
Key Requirements
Minimum 7 years of related experience
Leadership capacity
Agency Management System and/or CRM software experience