English and global mandarin/korean/japanese proficiency
The role acts as the central point of contact during critical service disruptions to ensure effective communication with stakeholders
Job Summary
The role acts as the central point of contact during critical service disruptions to ensure effective communication with stakeholders.
Candidates must possess proven experience supporting enterprise-level customers in English and at least one additional language: Mandarin, Korean, or Japanese.
Employees are required to work 9 hours per day including lunch, with a schedule of 4 weekdays and 1 weekend shift per week.
Matching Summary
The role acts as the central point of contact during critical service disruptions to ensure effective communication with stakeholders.
Skills & Requirements
Must-have
2–5 years technical support experience
Enterprise-level customer support
English and Global Mandarin/Korean/Japanese proficiency
Incident management and escalation handling
Cross-functional collaboration in global time zones
Nice-to-have
Strong sense of ownership and accountability
Ability to perform effectively under pressure
Professional composure with challenging customers
Experience meeting strict SLAs
Key Requirements
2–5 years of experience in technical support or incident management
Proficiency in English and Global Mandarin, Korean, or Japanese
Experience collaborating with global teams across multiple time zones